Frequently Asked Questions & Answers about Data Recovery Process


General Questions about Data Recovery:

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What is Data Recovery ?”]The data recovery is the process of extracting inaccessible data from a storage media or devices caused by a vast array of data loss due to human error, accidental formatting, virus attacks, data corruption, software problem and so on. The data recovery is required if the same copy of information is not available in any other storage or drives.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What should I do if i just lost my data ?”]The most important thing to do is to stop using the damaged media. If it is continually used then it can lead to more severe damage from the heads scraping the platters, this can make the recovery process very hard or not possible at all. Bring it to us, where we can take a look and provide you with an exact evaluation prior to any work being carried.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”When can Data recovery services help ?”]

  • The storage drives are not accessible or data is not showing in the readable format we would need the help of professionals to handle the drive and hence extract information. Ex. these are the following issues or kinds of damages expected in the storage drives:
  • Computer Bootable section or BIOS is not showing the hard drive or storage.
  • The files or folders might be missing due to any reason.
  • Deletion of data or formatting the hard drive might incur data loss.
  • Due to excessive power outage or power surge might cause issues in the drive.
  • OS like Windows, Mac or Linux does not boot or hanging or showing an error.
  • Due to human mistake the data might not be accessible or readable.
  • Data might be non usable or corrupt like database or Tally.
  • Unusual noise from the hard drive like Clicking, Scratching or Grinding.
  • Hard Drive motor does not have initialization or spinning, hard disk might be completely silent when powered on.
  • Nature disaster like Floods, Fire or Earthquakes might have caused the storage drives non accessible.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What are the Precautionary Measures to be taken for avoiding Data Loss & How to protect the Data ?”]

  • Doing a regular data backup into backup hard drives and double check whether the data is available in the same or not.
  • Keep updating your computer operating systems and Anti-Virus Software.
  • Use pouch for external hard disk.
  • Use UPS as power supply to your computers or laptops.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What is 100% Clean Room Lab & why it is required for Data Recovery ?”]100% Clean Room lab is a dust free environment required for all the hard drive producers and it is required to open any sort of hard drive. Opening a hard drive in an open domain can further more harm it and reduce the odds of recovering data from it. We have ISO 5 Certified 100% Clean Room Lab Recovery Environment where we perform all our data recovery operations.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What sort of File Formats data we Recover ?”]Any kind of formats like – Pictures, Audio, Video, Documents, Mail backup, Excel Files, PPT Presentation Files, Corel Draw Files, Database Reinforcement and all other file formats.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What kind of Storage Drives do we Recover ?”]A wide range of storage devices we recover like Internal & External Hard Drive or Portable Hard Drive, SD Card, Flash Drive, Solid State Drive (SSD), Memory Card, Encryption Recovery, Multiple hard drive sets – RAID, SAN, NAS, DAS, & Drobo striped and mirror volumes, and so forth. Desktop HDD, Laptop HDD and server drives, CD and DVD’s and so on.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What Operating File Systems can you recover Data ?”]Our Data recovery engineers have recovered data from all types of systems. The most common types are NTFS, FAT32, FAT16, Windows, MS-DOS, OS/2, Linux, UNIX, VMFS, Apple Macintosh, Novell, NetWare, Sun Solaris, QNX, & BSD-based systems.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What is the Achievement Rate ? Do you ensure a 100% retrieval of all my files ?”]Our success rate is 90% or more in few cases its 100% it depends upon the kind of issues in the hard drive. It is the best achievement rate in the industry with maximum efforts from our specialized group experts for bringing back your lost data.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”My drive makes a Clicking Noise ? What should I Do?”]An abnormal clicking or grinding noise could be a sign of a physical drive failure. Continuously using of an hard drive in this state will cause additional damage and may lead to permanent data loss. The drive should be immediately powered down and assistance wanted from a hardware data recovery service.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Will the device be re-usable after recovery ?”]90% of the devices cannot be reusable, if the problem is Logical. If the problem is Physical, the status of the usability of the device will be known only if the data recovery is completed.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Can you repair my Hard drive & restore data on it ?”]No, the hard drives once has issues with detection or health parameters cannot be repaired. The data from the device can only be recovered. You need to give us an backup drive to copy your data.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Is there any possibilities to recover my data if I reformat my hard drive ?”]Yes, In most cases we have fully recovered data from hard drives which have been reformatted as well as had an OS re-installed.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”In which circumstances, it is very difficult to recover lost data ?”]There are chances when the damage to the hard drive is so bad that data recovery is just not possible. This usually happens when the read/write heads actually “crash” or get severely damaged. However, in a number of cases data recovery is possible at the time the damage first occurred.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do I have to submit each & every hard drive of my RAID if just one of them is corrupted ?”]Yes, you have to send us all the disks of the RAID.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What if my storage device is within the Warranty Period ?”](If the condition is Physical Disaster) Check for Warranty Status of HDD and get the permission from your manufacturer in the event that we have to open the External Casing or work on PCB Board. We will give you the authentication from our side for claiming Warranty Replacement.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Are we authorized by hard drive Manufacturers ?”]Yes at Now data recovery, we tend to abide by the rules of the manufacturers by handling the hard drives in professional way using clean rooms, professional tools and the manufacturers trust us and accept our certification for warranty replacement purpose.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Data Recovery Process:

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How long does the Analysis Take ?”]When the drive is given for investigation, we take 3 to 4 hours of time to analyze the issue, it depends upon the issue of platter. We at that point report to the client/customer about the recovery percentile, time span and the quotation. Once the approval is given from the client/customer, we begin the work in our lab.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What are the Measures taken at Now Data Recovery to Guarantee Security & Privacy of my Information? Since my Data is very Personal ?”]Your data is treated as 100% Confidential by our data recovery company since we regard your privacy and secrecy. A similar technique for data dealing with and confidentiality is taken care of for Corporate, Government, Army and Personal data recovery solutions. We store all your original drives securely in an access controlled environment where only recovery specialists has access and tight security is provided.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How much time do you take to Recover the Data after my Approval?”]It absolutely depends on your data size, if the recovery data is 100 GB then it takes 1 hour if its 200 GB then 2 hours and so on.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What happens to my Recovered Data after Delivery ? Will it remain with Now Data Recovery ?”]We keep your data with us for 2 days after it is delivered to you. In case anything goes wrong with your recovered data post-delivery, you don’t have to go through the whole process again. After 2 days from delivery or after your email confirmation we erase your data completely from our server. Once your data is erased from our server, we do not keep any copy of your data.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do you permit customers inside your Data Recovery Lab ? I want you to Recover my Data in my Presence ?”]No, we do not allow any customer inside our Recovery Lab. Our data recovery processes are completely safe and secure. The data recovery experts work on multiple jobs continuously and we cannot allow data privacy breach by allowing any customer or client within our recovery lab.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How does the Recovered Data given back to me ?”]The recovered data will be given on a backup hard disk or any other storage devices, backup device must be provided by the client/customer to copy the recovered data.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Will I get my Original Disk back ?”]Yes, we do return your original disk back even if it’s completely damaged and unusable. As per our company policy, we won’t keep any kind of customer property even though it is non-functional.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”If in case i cannot visit your premises for Data Verification. How can I verify my Data after Recovery ?”]You can verify your data remotely. We can provide you the access through Team Viewer, and you will be able to verify your file and folder listing and raw data. You can also raise queries throughout remote verification. Our data recovery specialists will be available to help you in verifying your data as well.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Data Recovery Cost:

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How much does Data Recovery Cost ? Does costs differ for Data Size?”]Cost is evaluated on the issue in the device and is regardless of the data size in the hard drive. Investigation required to recognize whether the recovery is possible or not.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”After providing the quotation, if i feel that your cost is high and not interested to recover further, In that case would you Charge for checking ?”]Yes, Analysis Charges of Rs. 300/- will be applicable for non-approved cases examination report is given.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What are the available Payment methods available in Now Data Recovery ?”]You can pay us through cash, cheque, net banking or any online transfer. And if your are unable to visit our company personally, you can pay us through online.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”Do I need to make any Advance payment ?”]No, We don’t collect any advance amount, Only after the completion of the recovery we collect the amount as full and final settlement.[/vc_toggle][/vc_column][/vc_row]