Seagate backup plus LM Series Mobile HDD Data Recovery from Clicking noise and Small Scratching noise hard drive is the latest issues every data recovery company is facing due to in-ability to break into terminal port for firmware command execution. Terminal ports are important when the drive needs firmware level operation or post media level Lab work completion. Seagate manufactured hard drives are not allowing to access their Terminal Port post 2015 production of hard drive series. The general errors that are observed are “Terminal Port Locked”, “Unable to execute the command” “Port locked” and so on with no commands can be run on the hard drive to read and write codes from the drive Service area or firmware. The same issues are found in LM Series hard drives like ST2000LM0007 2 TB Mobile HDD and ST1000LM035 1 TB Mobile Seagate hard drive.
One of our client who does Aerial Photography from Mangalore Karnataka has visited our place with his damaged Seagate backup plus Mobile hard drive. All the backup was on the portable seagate hard drive which was crashed, the two years of project work is saved in the disk which needs to be recovered. The customer had bad experience in purchasing the hard drive of seagate and storing the data info without backup of any data. The hard drive crashed with non responding and unable to read anymore. The drive had media issues with read and write head failure and the terminal of the drive is locked with latest seagate firmware locking technology.
Customer approached us to recover data on Urgent basis. Our technical engineers took the job on highest priority and started the work on the drive. The drive is seagate make of 2016 year 2 TB hard disk has changed the technology which is LM Seagate slim drives, that the drive does not allow us to access firmware neither to read nor to write anything on the disk. The drive fails without any prior notification and within 4 5 months of purchase. Every-time we access the disk, the hard drive throws us the command “Terminal port is locked” error message and the drive continuously clicking due to Seagate encryption and physical issues, we have to adopt the decryption technology with latest unlocking methods that we have developed in-house R&D on latest drives. The work on the hard drive continued with Clean room lab Media exchange of working same model donor hard drive, the precision is maintained with the delicate read and write heads adoption.
The drive was online with our decryption port unlocking method, the drive was taken to bit by bit imaging process of each heads. After successfully imaging within 12 working days the recovery was 100% completed with all data extraction. The full information was restored and the client is happy with the data.
Media: Seagate 2 TB LM Series Mobile HDD, Backup Plus Portable Drive. Model: ST2000LM007, Firmware: SBK2 PCB: 100781943 Rev A
Recovery Percentage: 100%
Time Taken: 12 Working Days.
Clients response: All my project work of 2 years are been saved without re-work. Thankyou for Now Data Recovery team for excellent support.